Store policy
Shipping Policy
Shipping policy
These are AthenaClub's rules for preparing and delivering purchases. Our goal is prompt shipment, and customers should read the full policy before placing an order.
Order Processing Time
Once payment has been confirmed, orders enter a 0-1-business-day preparation window. Work is performed from Monday through Friday, not on weekends or public holidays. A Saturday, Sunday, or holiday purchase is processed beginning the next business day.
Shipping Time
From the time of shipment, arrival is estimated in 3-5 business days. The customary overall estimate for preparation plus delivery is consequently 3-6 business days.
Shipping Schedule
In summary, processing is 0-1 business day and post-shipment delivery is 3-5 business days. Monday-Friday are the shipping days; Saturday and Sunday are not dispatch days.
Shipping Rates
Checkout presents every applicable shipping rate before the customer confirms the purchase. Where free shipping is offered and available, that fact is displayed at the same stage.
Shipping Locations
At this time, deliveries are made only within the United States to locations made available in checkout. Customers are responsible for supplying a complete, correct shipping address. We are not responsible for failures or delays attributable to an incorrect, incomplete, or unavailable address provided by a customer.
Order Tracking
We email a shipment confirmation once the parcel has left and include tracking details whenever available. The carrier may need up to 24 hours after accepting the parcel before tracking reflects an update.
Delivery Delays
Estimated dates may slip because of a carrier issue, weather, a holiday, high order volume, or another circumstance that we cannot control. Contact customer care when the estimated period has elapsed and we will help examine the current status.
Incorrect or Incomplete Address
The shipping address should be checked closely before order submission. Tell us as soon as possible about any incorrect or incomplete entry; we will try to amend it before shipment, without guaranteeing a change after processing or dispatch.
Lost or Missing Packages
For tracking that shows delivery without receipt, look around the destination first and request information from the carrier. If the parcel remains missing, contact the support team and we will help review what occurred.
Contact Us
Use our website contact page or customer-support email for a shipping, delivery, or order-status question. Call (406) 776-2441, email elmaislam780@gmail.com, or write to 879 N Tryon St, Charlotte NC 28206, United States. Customer care operates Monday-Sunday between 9:00 AM and 5:00 PM ET.